Hqe2 Privacy Policy – Your Data Protection
Hqe2 takes the privacy of every user seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our platform in Malaysia. By using hqe2's services, you agree to the practices described in this policy.
1. Information We Collect
When you register and use the hqe2 platform, we may collect various types of information, including:
- Account information: Full name, email address, phone number, date of birth, and login credentials you provide during registration.
- Payment information: Transaction details in MYR (RM), local bank account numbers, e-wallet information, and deposit and withdrawal records. We do not store full credit or debit card numbers.
- Device & browser information: IP address, device type, operating system, browser type, and screen resolution are collected automatically for security and platform improvement purposes.
- Usage data: Pages visited, session duration, login frequency, game types played, and betting patterns — collected to enhance the user experience.
- Cookies: Cookie files are used to maintain login sessions, store user preferences, and help us understand how the platform is being used.
2. How We Use Your Information
Information collected by hqe2 is used for the following purposes:
- To manage and verify user accounts and process financial transactions securely.
- To verify user identity in compliance with anti-money laundering and legal requirements.
- To contact users regarding account updates, suspicious activity, or important platform notices.
- To analyse usage patterns and improve platform performance, refine the interface, and develop new features.
- To comply with applicable legal and regulatory obligations in Malaysia.
- To provide effective customer support whenever you reach out to our team.
Hqe2 will not use your personal information for third-party marketing purposes without your prior consent.
3. Cookies & Session Tracking
The hqe2 platform uses cookies and similar tracking technologies to enhance the user experience. We use two types of cookies:
- Session cookies: Used to maintain your login status during an active session. This cookie is automatically deleted when you close your browser.
- Persistent cookies: Stored on your device for a set period to identify returning visitors and retain your language preference or display settings.
You can manage cookie settings through your browser. However, disabling cookies may affect certain hqe2 platform features, including the ability to stay logged in. We do not use third-party cookies for targeted advertising.
4. Data Storage, Security & Sharing
Hqe2 implements strict technical and organisational security measures to protect your personal data from unauthorised access, loss, or misuse. These include SSL encryption during data transmission, multi-layered access controls, and continuous system monitoring.
Your data is stored on secure servers and is accessible only to authorised personnel. Payment information in MYR is processed through encrypted channels and is never stored in plain text.
Hqe2 does not sell, rent, or disclose users' personal information to third parties, except in the following circumstances:
- When required by law or a court order in Malaysia.
- To third-party service providers who assist with our platform operations, subject to strict confidentiality agreements.
- In cases involving investigations into fraud or illegal activity related to a user's account.
5. User Rights & Policy Changes
As an hqe2 user, you have the following rights regarding your personal data:
- Right to Access: You may request a copy of the personal information we hold about you at any time.
- Right to Rectification: You may update or correct inaccurate information through your account settings or by contacting our support team.
- Right to Erasure: You may request the deletion of your account and personal data, subject to record-keeping obligations required by law.
- Right to Restrict Processing: In certain circumstances, you may request that we limit how we process your information.
Hqe2 reserves the right to update this Privacy Policy from time to time to reflect changes in our privacy practices or legal requirements. Users will be notified of any material changes via an in-platform notice. The latest effective date will always be displayed at the top of this page.
If you have any questions regarding this Privacy Policy or wish to exercise your rights, please contact the hqe2 support team at: [email protected], or visit our FAQ page us for more information.
Questions About Your Privacy?
The hqe2 team is here to help. Visit our FAQ for quick answers, or create an account to start enjoying our platform safely.